Terms and conditions of sale

Last updated: 1 October 2026.

1. Purpose and scope

These terms govern the sales of Love Scent comforters and their inserts concluded on this site between Z Cool Store Distribution (“we”) and any person who places an order (“you”). Placing an order constitutes acceptance of these terms. Sales to professionals are covered by article 15.

2. The seller

Z Cool Store Distribution, SAS with a share capital of €1,000, SIRET 106 693 021 00011, EU VAT number FR27106693021, registered office at 8 avenue Augustine, 92250 La Garenne-Colombes, France. RCS: Nanterre 106 693 021. Email: communication@zcoolstore-boutik.fr. Phone: 06 08 65 88 94.

3. Products

The products are the Love Scent comforters (Ours Zen, Ours Éveillé, Lapinou) and the inserts sold separately, in sets of 2. Each comforter is sold with one insert. The comforters are made of organic cotton and comply with the European child-care standard EN 71-1. The Love Scent design is registered and a patent is pending. Photographs illustrate the products and are not contractually binding: the patterns of the inserts may vary.

4. Prices

Prices are shown in euros, including all taxes (VAT at 20%), excluding delivery costs. Delivery costs are displayed before the order is confirmed. The applicable price is the one displayed at the time of the order.

For delivery to Switzerland, the sale is an export outside the European Union, exempt from French VAT. The price is then displayed excluding French VAT, once your delivery address has been entered and before the order is confirmed. Swiss VAT and customs duties are due on import. They remain at your expense, as stated in article 7.

5. Ordering

You choose your products, check your cart, enter your contact details and delivery address, then confirm and pay. You can correct your information before final confirmation. The contract is concluded when the order is confirmed, which we send you by email. We may refuse or cancel an order in the event of an unavailable product, a declined payment or an ongoing dispute with you. In that case, we refund the sums already paid.

6. Payment

Payment is due when the order is placed. Accepted payment methods: bank card and bank transfer. Payment provider: Stripe (bank card). We neither see nor keep your bank card number. In the case of a bank transfer, the bank details are displayed when the order is confirmed; the order is prepared on receipt of the transfer and cancelled if it does not reach us within 48 hours.

Gift cards. The Love Scent gift card is a code worth €30, €50 or €100. It is sold on the site at its face value, with the payment methods described above. No delivery charge applies to its purchase. The code is sent by email to the address given at checkout, once payment is confirmed; for a bank transfer, once the transfer is received.

The holder enters the code in the “Gift card or discount code” field of the cart, before paying. The card amount is deducted from the order total, delivery charges included. If the order is higher than the balance, the difference is paid with another payment method. If it is lower, the remaining balance can be used for a later order.

The gift card is valid for 12 months from its purchase. It can no longer be used after that date. It cannot be exchanged for cash.

You may withdraw from the purchase of a gift card within 14 days, as long as the code has not been used, by writing to communication@zcoolstore-boutik.fr. If an order paid in whole or in part with a gift card is returned under article 8, the part paid by gift card is refunded as a new code of the same amount.

The holder keeps the code confidential: anyone who knows it can use it. To ask for a code to be blocked, write to communication@zcoolstore-boutik.fr; a code can be blocked as long as its balance has not been spent.

7. Delivery

Carrier: Colissimo. The available destinations and the delivery costs are calculated automatically in your cart, based on your delivery address, before you confirm your order. Indicative delivery time: 2 to 4 working days in France, 3 to 8 working days for other destinations. For deliveries outside the European Union, customs duties, taxes and any clearance fees are at your expense. They are payable on receipt of the parcel.

Unless otherwise agreed, delivery takes place no later than 30 days after the contract is concluded. In the event of delay, you may require us to deliver within a reasonable additional period. If delivery still does not take place, you may terminate the contract. Check the condition of the parcel on receipt and report any anomaly to the carrier, with a copy to our email address.

Pre-order items. When an item is sold out, it may be offered as a pre-order. The product page and the cart say so, and the “Reserve” button replaces “Add to cart”. For a pre-order item, you pay 40% of the item price when the order is placed, excluding delivery charges, with the payment methods described in article 6. The 60% balance and the delivery charges are paid through a payment link that we send you before shipping. This link is attached to the e-mail announcing the date the parcel is dropped off at the post office or collected by the carrier. You have 10 days from that e-mail to pay the balance. If it is not paid within this time, the shipment of your order is cancelled. The deposit is then refunded according to the cancellation terms below. The price shown when the order is placed does not change.

The expected shipping time is shown on the product page and in the cart before the order: within 12 weeks of the production launch. We email you when production starts, then when your order ships. Production starts no later than six months after the first reservation of the item. If it has not started by then, orders for that item are automatically cancelled and you are refunded within two weeks.

Production starts when 250 comforters are ordered, all models combined. A pack counts as one comforter. Sets of inserts have their own counter, with the same threshold of 250. The progress is shown by two gauges, on the shop page and on the item pages.

In the cart or on an item page, you can enter your baby’s expected birth date. We use it to plan the shipping order and make sure your order arrives in time for your baby’s birth.

You may cancel your reservation until the item has shipped, by writing to communication@zcoolstore-boutik.fr. During the 14-day withdrawal period, the deposit is refunded to you in full. After this period, we refund 50% of the deposit paid, i.e. 20% of the item price, excluding delivery charges; the remaining 50% is kept. The refund is made within two weeks. If production does not take place, the order is cancelled and you are fully refunded within two weeks.

If all items in the order are in stock, the order ships in one parcel. In-stock items and pre-order items are ordered separately. Each order has its own invoice and its own delivery charge. In-stock items ship without waiting for the production of pre-order items. The comforter and 2 inserts pack is a single item: if the chosen comforter or the set of 2 inserts is sold out, the pack is offered as a pre-order and ships in a single parcel, once both components are available. The announced shipping time then applies to the whole pack.

The 14-day right of withdrawal runs from receipt of the item, as for other items (article 8).

8. Right of withdrawal

You have 14 days from receipt of the product to withdraw, without giving a reason. To exercise this right, send us an unambiguous statement by email to communication@zcoolstore-boutik.fr, stating your order number. You may use the form below.

You return the product no later than 14 days after informing us of your decision. Return costs are at your expense. We refund all sums paid, including standard delivery costs, no later than 14 days after receiving the product or proof of its dispatch, using the same payment method as your purchase. The product must be returned in a condition that allows it to be resold.

The comforter and the inserts are items close to the body. A return is accepted, and can give rise to a refund, only if the comforter and the inserts have not been taken out of their original packaging.

Withdrawal form (to be sent to communication@zcoolstore-boutik.fr): “I hereby notify you of my withdrawal from the contract for the sale of the goods below. Ordered on: … Received on: … Order number: … Name: … Address: … Date: … Signature (only if notified on paper): …”

9. Legal guarantees

Whatever the product, we remain bound by the legal guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code): you have 2 years from delivery of the new goods to act, and defects appearing within that period are presumed to have existed at delivery. You may request repair or replacement of the product, then, failing that, a price reduction or termination of the contract. We also remain bound by the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code), which you may invoke within 2 years of discovering the defect. To benefit from it, write to us at communication@zcoolstore-boutik.fr.

10. Intellectual property

The texts, photographs, logos and the Love Scent name belong to Z Cool Store Distribution, unless otherwise stated. Their reproduction without written permission is prohibited.

11. Personal data

We process your data to manage your order and reply to your requests, as described in the privacy policy.

12. Liability

Our liability cannot be incurred in the event of non-performance due to your act, to the unforeseeable and insurmountable act of a third party, or to a case of force majeure. These limits do not apply to the rights that the law guarantees you.

13. Complaints and mediation

For any complaint, write to us at communication@zcoolstore-boutik.fr.

14. Applicable law and disputes

These terms are governed by French law. If you are a consumer, you also benefit from the mandatory provisions of the law of your country of residence. Any dispute falls under the competent French courts.

15. Sales to professionals (distributors, retailers)

Sales to professionals are confirmed by a written offer or quotation, which specifies the products, quantities, prices excluding tax and lead times. Special conditions: minimum quantity of 250 pieces per order, payment by bank transfer within 30 days from the invoice issue date, delivery: costs and lead times specified in the offer or quotation.

In the event of late payment, penalties are due by operation of law from the day after the due date, at three times the legal interest rate, together with a fixed indemnity of €40 for recovery costs. The right of withdrawal and the legal guarantees reserved for consumers do not apply to professionals.