Delivery and returns
Delivery costs
Delivery costs are calculated automatically in your cart, based on your delivery address.
For deliveries outside the European Union, customs duties, taxes and any clearance fees are at your expense. They are payable on receipt of the parcel.
Delivery time and carrier
Delivery time: 2 to 4 working days in France, 3 to 8 working days for other destinations.
Carrier: Colissimo.
Destinations: offered in your cart, based on your delivery address.
Track your order
The status of your order is available in your customer account, under “Your orders”. For any question, contact us.
Right of withdrawal
You have 14 days from receipt of your order to withdraw, without having to give a reason. Let us know by email at communication@zcoolstore-boutik.fr.
Return costs: at the customer's expense.
The comforter and the inserts are items close to the body. A return is accepted, and can give rise to a refund, only on these conditions: the comforter has not been taken out of its original packaging, and the inserts have not been taken out of their original packaging.
Refund
Once your return is received, the refund is made within a maximum of 14 days, using the same payment method as your order. The full conditions are set out in our terms and conditions of sale.
Orders on reservation
When an item is sold out, you can reserve it. The “Reserve” button then replaces “Add to cart”. You pay right away, at the displayed price.
How production starts
Production starts when 250 comforters are ordered, all models combined. A pack counts as one comforter. Sets of inserts have their own counter, with the same threshold of 250. Two gauges, on the shop page and on the item pages, show where we stand.
When you receive your order
Shipping is planned 12 weeks after production starts. We write to you twice: when production starts, then when your order ships, with the tracking link for your parcel.
If production does not start
Production starts at the latest six months after the first reservation of the item. After that time, orders for this item are cancelled automatically and you are refunded within two weeks.
Cancelling a reservation
You can cancel until shipping by writing to communication@zcoolstore-boutik.fr. During the 14-day withdrawal period, the deposit is refunded to you in full. After this period, we refund 50% of the deposit paid, i.e. 20% of the item price, excluding delivery charges; the remaining 50% is kept. The refund is made within two weeks.
Order with items in stock and reserved items
It ships in two parcels: items in stock within 48 hours, reserved items after production starts. You pay once and only one delivery is charged. A pack ships in a single parcel, when both of its items are available.
Expected birth date
In the cart or on an item page, you can enter your baby’s expected birth date. We use it to plan the shipping order and make sure your order arrives in time for your baby’s birth.
Return of a reserved item
The 14-day right of withdrawal starts from receipt of the item, as for other items (see “Right of withdrawal” above).