Privacy policy

Who is responsible for your data

Z Cool Store Distribution, SAS with a share capital of €1,000, SIRET 106 693 021 00011, whose registered office is at 8 avenue Augustine, 92250 La Garenne-Colombes. Contact: communication@zcoolstore-boutik.fr.

What data we collect and why

Contact form. Name, email, phone, company, subject and message. We use them to reply to your request. Retention period: three years from your last contact, then deletion.

Customer account and order. Identity, delivery and billing address, email, phone, order history. We use them to process and deliver your orders and to issue invoices. Accounting documents are kept for 10 years, as required by law.

Payment. Payment is processed by Stripe. We neither see nor keep your card number.

Review request. Five days after your order, we send you a single email with our care guides and an invitation to leave a review. We use your name and your email address. The review is published on Trustpilot, under the rules of that service. You may object at any time by writing to us at communication@zcoolstore-boutik.fr.

Who receives your data

The Z Cool Store Distribution team, Odoo S.A. (site hosting and software), Stripe (payment), Infomaniak (email) and the carriers in charge of delivery. We do not sell your data.

Transfers outside the European Union

Some service providers may process data outside the European Union, for example in the United States. The transfer is then based on a European Commission adequacy decision, such as the EU-US framework. Failing that, it is based on standard contractual clauses.

Cookies

The site uses cookies necessary for it to work, for example to keep your cart, your login session, your language and your time zone. Our payment provider Stripe may also set cookies to prevent fraud when you order. These cookies do not require your consent.

The site also uses the built-in visit counter of Odoo, our host and software provider. It counts visits and pages viewed anonymously (pages viewed and country, with no name or email address), so that we know which pages are useful. This counting is part of how the site works: it uses no tracking cookie, and the “Only essentials” button does not stop it. This data is not passed on to advertising networks. Odoo automatically deletes inactive visitors. Your choice in the banner is kept for 180 days; you can delete it in your browser settings. If you click “I agree”, the site also keeps, for 30 minutes, a cookie listing the products you have viewed, so that we can remind you of them during your visit.

We use no advertising cookies and no third-party audience measurement tool.

Your rights

You may request access to your data, its rectification, erasure, restriction or objection to its processing, and its portability. Write to us at communication@zcoolstore-boutik.fr. If you believe your rights are not being respected, you may refer the matter to the CNIL (cnil.fr).